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American Mobile Nursing, the largest recruiter for healthcare professionals nation wide. As a consulting partner to AMN, I was part of a team of UX researchers that completed a discovery phase focused on providing assistance with ideation and planning for the AMN One mobile app, as well as application architecture and preparation for ongoing development.

 
 
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The Vision

The AMN One mobile app program will design and deploy a centralized mobile experience for AMN Travelers that will transform how Travelers discover, plan and work assignments and streamline how they communicate with AMN and the AMN Traveler community. The mobile app experience can extend to all AMN Clinicians to allow for a single “One” app in future releases.

 
The new app will be designed based on proven User Centered Design principles and leverage a cross-platform technology to allow for consistency and accelerated development on Android and iOS. Technology and infrastructure enhancements will be central to achieving the overall objectives and desired results.
— Mark Hagan, Chief Information Officer at AMN Healthcare
 

Discovery

 
 

User Interview & Business Analysis

We interviewed different members of the business and how you interact with AMN and prepare for your next job assignment. We have lots of questions to ask you, and we’re interested in hearing your stories and experiences.

610 Observations

65 Documented Pain Points

240 UniqueTags

 
 

22

Business Sessions

50+

AMN Employees

 
 

8

Nurse Phone Interviews

8

Allied Phone Interviews

 
 
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Two - 8hr Design Workshops

Workshop One - 4 Nurses

Workshop Two - 4 Allied 1 Nurse

 
 
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610 Observations
4 Themes
240 Tags

 
 

Personas

 

Traveling Technician

Traveling Nurse

 
 

User Journey Map

 

Traveler Journey


Platform Goals

Put User in Control of their Profile

Quick Access to Timecard and Pay

Transparent Onboarding

Simplify Research with Community

Help Travelers Find their Next Assignment

Streamline Communications with AMN